Services

Limiting your risks and lowering your barriers to transformation
form integral parts of our core services

Objective

To understand and analyse your unique business challenges and identify solutions to achieve your objectives

Scope

All the appropriate business processes, individuals, systems, partners and suppliers.

Key Activities

  • Interviews with key stakeholders
  • Analysis of existing process documentation and performance measures
  • Technical analysis of your systems infrastructure and process flows
  • Assessment of key risks
  • Understanding mapping all challenges , opportunities and your objectives to specific technical solutions
  • Developing a transformation roadmap from the existing position and performance to the proposed solution

Outcomes

  • Written report covering:
    • overview of system infrastructure and technology change process
    • risk matrix
    • problems / opportunities map
    • proposed solution and dependencies
    • transformation road-map with key value drivers and measures
  • Walk-through the findings and suggested solutions
  • Q&A session
  • Your go / no-go decision on particular solution

Objective

Prove the solution(s) will work with a prototype or test

Scope

The appropriate process and individuals and systems

Key Activities

  • Set-up of prototype environment
  • Selection of key value drivers and risks to be tested
  • Development of working prototype
  • Testing the prototype against the performance measures and risks
  • Analysing results and writing reports

Outcomes

  • Prototype of key working functions (key value drivers) to prove their suitability
  • Testing report of the above and assessment of the outcomes vs target measures
  • Suggestions report of changes of direction where needed based on results of testing
  • Your go / no-go decision to continue to MVP or straight to E2E

Objective

To scope, deliver and deploy the full end-to-end solution based on mutual experience drawn from previous phases

Scope

Set during this phase but likely to include extended stakeholders, processes and systems from previous phases

Key Activities

  • Definition and agreement of scope of project
  • Establishment of project management office and budget approval
  • Mobilisation of project team (including procurement where needed)
  • High-level business and technical design and creation of all workstreams
  • Gap analysis and high-level plan preparation
  • Change management plan and risk matrix
  • Finalisation of detailed plans and roadmap
  • Deployment of all workstreams as per approved plans;
  • Establish iterative and agile based development framework and processes
  • Data migration or/and integrations
  • Continuous unit testing and quality assurance reporting
  • UAT testing and bug fixing;
  • End-to-end testing and final adjustments
  • Deployment to pre-product environment and smoke testing
  • Deployment to live environment and system commissioning
  • Definition of maintenance and support requirements
  • Transition to support Governance
  • Design of project board and review processes and timetable
  • Regular stakeholder reviews and approvals

Outcomes

  • Active monitoring of agreed critical measures
  • Proactive problem alerting and resolution
  • Issue triaging, escalation and resolution
  • Analysis of risks and issues with recognition of recurring patterns
  • Fixing identified or raised by users defects
  • Proactive product reviews and identification of improvement opportunities
  • Service reviews with you to examine performance and opportunities

Objective

To assure consistent, uninterrupted and proactively monitored solution continuity and suggestions for improvement

Scope

The solution itself as well as any touch point with other systems as well as business processes

Key Activities

  • Fully developed (according to scope), tested and deployed solution or product to live environment
  • Full business and technical documentation covering:
    • Design documents
    • Requirements specification
    • Signed stakeholder approval documents
    • Set of technical specifications
    • Testing reports and corresponding fixes
    • Attestation of deployment to Live environment
  • Approved transition to support documentation, incl. KPIs and support processes.

Outcomes

  • Regular performance reports against agreed measures
  • Access to support dashboard, if required
  • Inclusion in any escalations, subject to your requirements
  • Monthly (typical) physical review meetings
  • Access to 24/7 (if needed) monitored support phone, chat and email facilities
  • Monthly (typical) report summarising suggested areas of improvement
  • Confidence that the whole solution continues to operate effectively a planned and provides continuous value to your business and users

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